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Contract of Hire
The hiring contract shall be between Clients and the Owners of the Property. They shall be deemed to be made subject to these Conditions of Hire. The Contract of Hire is not effective until the client receives a written confirmation of booking.
Initial Payment
Bookings will be confirmed upon receipt of the required deposit payment and the signed booking form. However, if the booking is made within two months of the holiday commencement date the full amount of rental and security deposit will be required on booking.
Security Deposit
A returnable deposit of £200 is required, to be paid with balances of the rental. This is to be held as security against return of keys, inventory damage, excess cleaning costs, long distance telephone calls where applicable, etc. The management company will return this deposit to the client subject to a satisfactory inspection.
Balance Payment
The balance of hire will be due two months before the holiday commencement date. Villa Zambezi reserves the right to cancel a holiday where full payment has not been received eight weeks prior to the holiday commencement date. Bookings made with eight weeks of departure require FULL pre-payment.
Confirmation of booking
Once a confirmation has been issued the hirer is responsible for the total price of the property rental as shown on the confirmation. Signing of the booking form constitutes acceptance of these terms and conditions by the client.
Cancellations
Provided Villa Zambezi receives written notice cancellation not less than ten weeks before the holiday commencement date the hirers will not be required to pay the full balance, the amount of the of the deposit, however, will be forfeited. All cancellations must be notified in writing at the earliest opportunity.
In the event of you having to cancel your booking the following charges will apply:
More than 8 weeks prior to departure………………. deposit only
Between 6 – 8 weeks prior to departure……………. 50% of rental
Less than 6 weeks prior to departure…………………100% of rental
Liability
We cannot accept liability for the acts or omissions of our principals over whom we have no control (such as airlines, car hire companies, rental management companies and others). We cannot accept any liability whatsoever for any injury sustained by guests or any other visitors to the home or swimming pool or for any loss of damage, howsoever caused, to any property brought to the premises. All information concerning the property is checked to ensure the accuracy of descriptions. However, we are not always able to control all of the components of the facility and it is possible that an advertised facility may be withdrawn or changed due to circumstances beyond our control and for which we cannot accept liability. It is expressly agreed upon that we will hold harmless the proprietors of Villa Zambezi, its officers or representatives, for any accident, injury or distress, financial claim or claims of any sort, that may result from any such accident, injury or distress by the tenant or any other person however so caused or incurred. There is the potential for villa construction to be taking place in the area. The proprietors of Villa Zambezi do not accept any responsibility for noise or inconvenience from such works.
Party size
Under no circumstances may more than the maximum number of persons booking occupy the property except by prior written agreement.
WE RESERVE THE RIGHT TO REFUSE ADMITTANCE IF THIS CONDITION IS NOT OBSERVED.
Client Responsibilities
The client is responsible for the property, and is expected to take all responsible care of it. All equipment utensils etc. must be left clean and tidy at the end of the period. A charge may be incurred should excessive cleaning be required after your departure. This may be deducted from the security deposit.
Damage
All damages and breakages are in the responsibility of the client, and their costs shall be refundable on demand. Where the amount concerned is less than £200 it may be deducted from the security deposit.
Arrivals and Departures
Check in time is after 4.00pm on the day of arrival
Check out time is before 11a.m on the day of departure
Amendments
If after booking you decide to alter any details we will do our utmost to make the requested change provided that we are informed at least eight weeks prior to arrival. Some alterations requested may incur an administrative fee of up to £35 per booking. Alterations requested within 8 weeks of arrival may have to be treated as a cancellation.
Changes or Cancellation by Owners
Whenever possible all changes will be advised to you without delay. Should circumstances beyond our control require us to cancel a booking, we will, where possible make alternative arrangements. Should these prove unacceptable, and once instructions have been received in writing from you, you will receive a refund of all monies paid to Villa Zambezi, but excluding any monies expended on your behalf.
Force Majeure
We accept no responsibility for and shall not be liable in respect of loss or damage or changes caused by force majeure events (e.g. strikes, fire, flood, closure of airports, weather conditions) or any other event beyond our control.
Insurance
The client is strongly advised to take out adequate insurance cover. NEVER, NEVER TRAVEL WITHOUT INSURANCE. We are not responsible for any deaths, injuries, illness or loss of damage to property including motor vehicles or to that of any guest however caused.
Conditions of Carriage
These bookings conditions are subject to the conditions of carriage of your road, rail, airlines or sea carrier when you travel with them to or from your holiday destination and these contain certain conditions, which limit or exclude liability.
Brochure and Website
The brochure and website are a guide to the quality and descriptions of the property, but layouts may vary. We reserve the right to make modifications, which are shown to be necessary in the light of operating experiences. In the event that unintentional errors, mistakes or omissions occur, we cannot accept liability for these details.
Price Guarantee
The prices quoted are subject to change. However, if you pay for your holiday in full at the time of booking there will be no increase in prices or surcharges. If you pay the balance of your booking at least eight weeks prior to departure, we will confirm the current price at the time of payment, which will be guaranteed.
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